LOYAL BANK INTERNATIONAL DEBIT & INTERNATIONAL ATM CARD

Your new Card is a signature-based International Debit Card that you can use at ATM, retailers, online or Internet, anywhere MasterCard is accepted worldwide.  Certain exclusions or conditions may apply.  Your Loyal Bank International Debit Card works exactly like a traditional MasterCard credit card, except that your Card does not carry a credit line.  Rather, you pay as you go by pre-paying or loading funds onto your Card to establish a balance. 

What are the Benefits to a Loyal Bank International Debit Card Cardholders?

Where can my Loyal Bank International Debit Card and/or International ATM Card be used?

You can use these cards to withdrawal cash at ATM’s worldwide and make purchases at merchants that display the MasterCard and/or Maestro/Cirrus logos.

Could someone else take money from my card without my permission?

No. Only a person that has BOTH your card and your Personal Identification Number (PIN) can access your account.

How soon can I change the IAC (Internet Access Code) to access my bank account from the original IAC issued to me?

You can change the IAC immediately at www.loyalbank.com.

How can I find out how much money is on the card?

You can check your balance at any ATM (if the feature is available on the ATM) or at the secure Internet site www.loyalbank.com with your Customer ID and Internet Access Code. 

If I apply for a Loyal Bank International Debit Card, will there be a credit inquiry? 

No.  You can get a Card regardless of your credit history.

Can I purchase a Card for someone else?

Yes, you can purchase a Loyal Bank PIN-based International ATM Card for someone else, like a student away at college or a relative in another state or country. 

What are “ATM” surcharge fees?

Surcharge fees are charged by the owner of the ATM and are separate from the transaction fees related to the use of your Card.  If an ATM surcharge is assessed, you will be asked if you agree to pay the fee.  If you do not agree to pay the fee, you can cancel the transaction and no fee will be charged.  ATM surcharge fees vary widely depending on the ATM owner but usually range from US$2.00 to US$4.00.

Can I transfer money to another “Loyal Bank Card”?

Yes, it’s easy and fast! You can transfer the money by accessing the secure website at www.loyalbank.com. The maximum dollar amount that can be transferred is US$1,000.00 per day.

Can someone make a purchase without my permission with my “Loyal Bank  International ATM Card”?

No!  Keep your PIN safe, and NEVER write your PIN on the card.  Call 011-361-383-0853 if calling from the U.S. only and 00-361-383-0853 if calling from any other country immediately if you think your card was lost or stolen.

Can I find out about card activity at any time, or do I have to wait for a record statement?

You can keep track of your money 24 hours a day, 7 days a week.  All you have to do is go to secure web site www.loyalbank.com. With your Customer ID Number and Internet Access Code you can review your balance and transaction activity and transfer funds to other Loyal Bank Card cardholders.

How do I report a lost or stolen card?

Call 011-361-383-0853 if calling from the U.S. only and 00-361-383-0853 if calling from any other country to report your card lost or stolen.  You can find this number on the back of your Loyal Bank Card.  Your Card will be cancelled immediately once you have reported the loss or theft, so be sure to report as soon as you notice that the card is gone.  You will not be able to use that Card again.  A new Card will be issued to you right away.

How much does the “Loyal Bank International Debit Card and International ATM Card” cost to use?

You pay a small fee for some transactions i.e. monthly maintenance, cash withdrawal, and transfers.   Click on Card Fees & Limits in the menu at the top of the home page. The fee will also be in your Card Holder Agreement and Disclosure Statement.

Can the “Loyal Bank International Debit Card or International ATM Card” be used to receive payroll from my employer?

Yes, your Card can receive payments from your employer or certain government agencies just like direct deposit into a bank account.  Contact you employer for an application.

How can I add more money on to my Card?

You can add value to the card by:

·         Loading the card at any Western Union Agent in the United States or worldwide by 355,000 Agents in over 200 countries;

·         Wire or transferring money from a bank account;

·         Using the Internet to transfer money from your bank account or your Loyal Bank International Card Account;

·         Receive direct deposits of payroll or of benefits checks from your employer or certain governmental agencies;

·         Participating banks in 60 foreign countries.

There may be a delay between the time you initiate the loading procedure and the time the value is loaded to your Card. This delay is a result of the clearing rules of the bank or organization transmitting funds and is beyond the control of the issuer. Every effort will be made to ensure that funds are promptly loaded to your Card once we have confirmed receipt, normally in approximately 48 hours, depending on the time of day that you send the money and the location that you send it from.

In addition, there may be fees associated with the particular method of loading you choose.  These fees are your responsibility and only the actual amount received by the Bank will be credited to your Card.  You will not be able to add more money to you Card once the Card has expired or your account has been closed.

If I lose my Card, is my loss limited?

We will cancel your card as soon as you tell us that your Card is missing.  You will have no risk of loss after that time.  The value of any purchases made with the Card before you report its loss or theft cannot be refunded.  No one can withdraw money from an ATM without using your Personal Identification (PIN) number.

How can I pay bills using the signature-based Loyal Bank International Debit Card?

If you have available funds on your Card, you can pay rent, your utility bill or any other bill by going on line and using your Card as you would a credit card over the telephone or on-line bill payment service over the Internet.

How old do you have to be to obtain the Card? 

You must be 18 to get a Loyal Banks International Debit Card.  However, anyone at any age can use the Card if so authorized by the cardholder.

What if I have bad credit?  Can I still get this Card?

Yes

Does buying or using this Card build my credit rating?

No.  This Card is not a credit card, it is a prepaid debit Card.  Because no credit is granted and no payments are required, this Card does not build credit history.

Is this Card Anonymous?

No, your name is engraved on both the signature-based International Debit Card and the Pin-based International ATM Card.

How can I get additional Cards to give to a family member or friend?

As a Loyal Bank International Debit Card cardholder, you can order more cards for family members or friends. You receive two cards with your $29.95 order for Crew Money’s “Easy Money Transfer Service.” You will receive an International Debit Card and an International ATM Card. If you need more ATM cards, contact Loyal Bank Customer Service.

Can I withdrawal cash from ATM machines and banks with my Loyal Bank International Debit Card or International ATM Card?

Yes.  You will receive your four-digit PIN (Personal Identification Number) with your Loyal Bank International Debit Card or International ATM Card in the mail.  At that time, you can use that PIN to receive cash at ATMs.  ATM Withdrawal Fee will be assessed for each withdrawal.

How do I check the available balance?

You may check your balance online at www.loyalbank.com 24 hours-7 days a week.

Are there limits on how much money I can put on my Card?

No, however Loyal Bank reserves the right to impose limits upon notification; the standard limit is US$10,000.00.

Can I spend more money than I have on the Card?

No.  But sometimes a merchant will make a mistake and accept your Card even through you didn’t have enough money on it.  Should this happen, you are responsible for this payment and any overdraft penalty fee that may apply.  Please refer to the Cardholder Agreement and Disclosure Statement for more information.

What if someone steals my Card or use it without my permission?

You should treat your Card as if it were cash. Guard your PIN code the same way you would cash or any credit card. If you lose your Card or believe it to be stolen, you must immediately contact us at 011-361-383-0853 if calling from the U.S. only and 00-361-383-0853 if calling from any other country and email us at customerservice@loyalbank.com or loyalbank@loyalbank.com or fax us at +361 469 4066 or +784 451 2757 the completed and signed form. You will find the “Replacement of Card Form” at the bottom of the Card Fees and Limits page. If you are calling from the United States, put an 001 in front of the telephone number. We will cancel your old card, issue a new Card to your bank account and mail it out to you at the address on file. The bankcard stoppage and replacement fees will be covered by you. The bankcard and PIN code will be mailed to you separately for security reasons either by airmail or courier upon your request. Please note that the airmail postage fee is included in bankcard replacement fee, but the courier has a fixed cost of $ 40.00 per package.

What if I return merchandise?

Internet and store merchants credit your returns back to your Card as they would any other credit card purchase.  In case of currency other than US Dollars, the amount returned can slightly differ due to currency fluctuation.

What do I do with the Card after I’ve spent the money?

Your Card can be reloaded as many times as you wish until it has expired.  See “Loading Value on Your Card” for more information.  If you throw your Card away, make sure you destroy the card completely before discarding.  Should someone find the Card in the trash and use it for fraudulent transactions, you could become a victim of identity theft or financial fraud.

What if I decide I don’t want the Card anymore, can I get my money back?

You may request a closure of your account by calling customer service at 011-361-383-0853 if calling from the U.S. only and 00-361-383-0853 if calling from any other country or contacting us at customerservice@loyalbank.com

Any balance remaining will be sent to you in the form of a bank transfer minus a liquidation fee.

Can I have more than one signature-based Loyal Bank International Debit Card?

No.

I bought something for X amount of dollars, but my balance is only down by $1.00.  Why?

Many websites and phone merchants will do what’s called “a dollar authorization”.  This means that they check to see that your account is valid by holding $1.00 until they ship your merchandise at which time they will charge the full amount.

I bought something but my balance doesn’t show any money being taken off.  Why?

Many website and phone merchants will do what’s called “batch authorizations”.  This means that they will take a bunch of orders over a period of time and then submit them all at once for authorization from the credit card issuers at some later time.  So when your Card is approved at that time, then you’ll see your balance decline by the purchase amount.

I bought something from a website, but they never took the money off my Card.  Why?

The reason is that most websites only charge your account when the merchandise is shipped, not when it is ordered.  So, let’s say you bought something that was out of stock.  The merchant may not charge your account until they ship your merchandise a few days, or weeks, later.

Life of Card: (Expiration Date)

Your Card is good for three (3) years from the date of issue. The expiration date can be found on the front side of your bankcard in the format MONTH/YEAR. Loyal Bank will issue a new card automatically if there is an available balance on your account when the card expires.

Recurring Transactions:

Prepaid cards are not ideal for recurring transactions.  “Recurring Transactions” are transactions that are automatically charged to your Card each month with or without your knowledge.  Examples of merchants that may use recurring transactions include Internet Service Providers, Health Clubs, Insurance companies that automatically charge monthly premiums to your Card, “Book of the Month Club” type merchants, Cable TV services and the like.  Because your Card is prepaid and does not carry a credit, merchants may suspend or cancel your service if you do not have enough money left on your Card when that recurring transaction comes due.  This could be dangerous if the recurring charge is for an essential service.

Open End Transactions:

There are certain types of merchants that sell goods and services where the final amount they will charge to your Card is unknown at the time they first authorized your Card. Typical merchants in this category include rental car companies, hotels, Internet service providers, certain time-based or variable cost merchants and others where the final purchase amount is not known up front. Therefore, your account may be “authorized” or “have money held” for more than the actual amount of the purchase until the final transaction is complete – meaning that those “authorized dollars” are not available for you to spend elsewhere. Other merchants will accept prepaid cards, but only under special rules or policies that may cause your Card to be declined. Furthermore, transactions at certain merchants that authorize high dollar amounts, especially rental car companies and hotels may cause an “authorization” or a “hold” on your available balance for 10 days – meaning you won’t have access to the authorized dollar amounts of these funds during that entire time. This is done to prevent fraud from credit card customers who may run up a bill higher than the amount first approved.

Can I use my Card to rent a car?

Your prepaid Card may be used to rent a car, but because a rental car is an “open end” transaction (see Open End Transactions) your card will require a much higher available balance than the actual cost of the rental car.  How much more will depend on where you rent the car, but our recommendation is that you have at least an extra US$250.00.  For example, if the cost of your rental car is US$100.00, you should have at least US $350.00 on your card in order for the transaction to be approved.  Furthermore, these funds will be held until the car is returned and the transaction is posted to your statement – meaning that you may not have access to these funds for perhaps as long as 90 days.  For this reason, we do not recommend using your card to pay for rental car transactions unless you are planning to have the car for a very short period of time and you won’t need to use the extra money on your Card for a couple of months.  To avoid problems when you rent, our advice is to first call the rental car company and ask them what their policy is regarding the use of prepaid cards and debit cards.